Privacy Policy
How 9gt Collects, Uses
& Protects Your Data
Your privacy matters at 9gt. This Privacy Policy explains exactly what personal information we collect when you use Bangladesh's premier cricket betting and casino platform, how we use it, who we share it with, and the rights you hold over your own data.
About This Policy. This Privacy Policy applies to all personal data processed by 9gt in connection with the 9gt.club website, any associated mobile application, and all services offered thereunder. By registering an account or using the 9gt platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, please discontinue use of the platform and contact [email protected] to request account closure.
SSL-Encrypted Platform
All data transmitted between your device and the 9gt platform is protected by industry-standard SSL/TLS encryption. This applies equally to account logins, payment transactions via bKash and Nagad, and all personal data submissions.
Your Data, Your Rights
As a 9gt account holder, you have the right to access, correct, and request deletion of your personal data at any time. Submit a request to [email protected] and our team will respond within ten business days in accordance with applicable data protection standards.
No Data Selling
9gt does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used solely to operate and improve the 9gt platform, fulfil regulatory obligations, and provide you with a safe and personalised betting experience.
Defined Retention Periods
9gt retains your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and are detailed in Section 6 of this policy.
Transparent Cookie Use
9gt uses cookies and similar tracking technologies to improve platform performance, remember your preferences, and analyse usage patterns. You can manage cookie settings through your browser at any time. Essential cookies required for platform operation cannot be disabled without affecting functionality.
KYC & AML Compliance
9gt conducts identity verification (KYC) and applies anti-money laundering (AML) checks as required. These processes involve collecting and verifying identity documents. Data gathered for KYC and AML purposes is handled with the highest level of confidentiality and is not used for any other purpose.
Data Controller
For the purposes of this Privacy Policy, 9gt acts as the data controller in respect of all personal data collected from Players and visitors accessing the 9gt.club platform and any associated services. As data controller, 9gt determines the purposes for which and the means by which personal data is processed.
If you have any questions about how your personal data is handled, wish to exercise any of your data rights, or need to report a data concern, you may contact the 9gt data team at the following address:
Data Enquiries Contact. Email (plain text — not a link): [email protected] — Subject line: "Privacy / Data Request". Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to acknowledge all data-related correspondence within two business days and to resolve requests within ten business days.
9gt is committed to processing personal data lawfully, fairly, and transparently. We process data only for specified, explicit, and legitimate purposes, and we do not further process data in a manner incompatible with those purposes. We take reasonable steps to ensure that the personal data we hold is accurate, kept up to date, and not retained longer than necessary.
Information We Collect
9gt collects personal data from you in several ways: directly when you register an account or interact with our services, automatically when you use the platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect are described in the table below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Registration form; KYC document submission |
| Contact Data | Email address, Bangladeshi mobile phone number, residential address (Dhaka, Chittagong, Sylhet, etc.) | Registration form; account settings updates |
| Financial Data | bKash account number, Nagad account number, Rocket number, Visa/Mastercard details (masked), bank account details for BRAC Bank, City Bank, or other Bangladesh-registered banks | Deposit and withdrawal request forms |
| Transaction Data | Deposit amounts (in BDT ৳), withdrawal requests, bet history, game session records, bonus redemption history | Automatically recorded during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (BST UTC+6) | Automatically collected via server logs and cookies |
| Usage Data | Pages visited, game titles played, session start/end times, click paths, search queries within the platform | Automatically collected via analytics tools |
| Communications Data | Support ticket content, live chat transcripts, email correspondence with the 9gt support team | Customer support interactions |
| Verification Data | Scanned identity documents, proof of address documents, selfie photographs submitted for KYC | KYC verification process |
9gt does not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or biometric data for the purpose of uniquely identifying a natural person) except where expressly required by law or where you have provided such data voluntarily in the context of a responsible gaming self-exclusion request.
How We Use Your Data
9gt processes your personal data for the following purposes. For each purpose, we rely on one or more lawful bases for processing as indicated.
- Account Registration and Management: To create and maintain your 9gt account, verify your identity, and provide you with access to the full range of betting and casino services. Lawful basis: performance of contract.
- Payment Processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladesh bank transfers. Financial transaction data is shared only with the relevant payment processor for the purpose of completing the transaction. Lawful basis: performance of contract.
- KYC and AML Compliance: To verify your age and identity, conduct anti-money laundering checks, and comply with applicable regulatory obligations regarding the prevention of financial crime. Lawful basis: legal obligation.
- Platform Security and Fraud Prevention: To monitor account activity for signs of fraud, bonus abuse, multiple account creation, or other prohibited conduct as defined in the 9gt Terms & Conditions. Lawful basis: legitimate interests of 9gt in maintaining a fair and secure platform.
- Customer Support: To respond to your support requests, investigate complaints, resolve disputes, and communicate account-related decisions. Lawful basis: performance of contract; legitimate interests.
- Responsible Gaming: To apply responsible gaming tools you have activated (deposit limits, self-exclusion, cooling-off periods), to monitor for signs of problem gambling behaviour, and to contact you where 9gt has a duty of care concern. Lawful basis: legal obligation; legitimate interests in player welfare.
- Marketing Communications: To send you promotional emails about 9gt bonuses, new games (including cricket betting markets for BPL and IPL), and platform updates — but only where you have provided your explicit consent to receive marketing communications. You may withdraw this consent at any time by contacting [email protected]. Lawful basis: consent.
- Platform Improvement and Analytics: To analyse usage patterns, identify technical issues, optimise game performance, and improve the overall player experience. Analytics data is processed in aggregated or pseudonymised form wherever possible. Lawful basis: legitimate interests.
- Legal Compliance and Dispute Resolution: To comply with applicable laws, respond to lawful requests from authorities, enforce our Terms & Conditions, and defend against legal claims. Lawful basis: legal obligation; legitimate interests.
Marketing Opt-Out. If you no longer wish to receive promotional communications from 9gt, you may opt out at any time by emailing [email protected] with the subject line "Marketing Opt-Out". We will process your request within five business days. Opting out of marketing will not affect your ability to use the platform or receive transactional communications about your account.
Data Sharing & Third Parties
9gt does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose. All third-party data processors engaged by 9gt are bound by contractual data protection obligations.
- Payment Processors. When you make a deposit or request a withdrawal, your financial data is shared with the relevant payment service provider — such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your Bangladesh bank (BRAC Bank, City Bank, Dutch-Bangla Bank, etc.) — solely for the purpose of completing the transaction. 9gt does not store full card numbers or mobile banking PINs on its servers.
- Identity Verification Providers. To comply with KYC requirements, 9gt may share identity documents and personal data with approved third-party identity verification services. These providers process data solely to confirm your identity and are prohibited from using your data for any other purpose.
- Game Software Providers. Casino game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as session tokens and bet amounts) necessary to operate their games on the 9gt platform. These providers do not receive your full identity data unless required for their own regulatory compliance.
- Analytics Providers. Aggregated and pseudonymised usage data may be shared with analytics platforms to help 9gt understand platform performance. No personally identifiable information is included in these data transfers.
- Legal and Regulatory Authorities. 9gt may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to a lawful request, court order, or regulatory investigation. In such cases, 9gt will disclose only the minimum data required to comply with the legal obligation.
- Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of 9gt's assets, personal data held by 9gt may be transferred to the successor entity. In such circumstances, 9gt will notify affected Players via their registered email address and the successor entity will be bound by the terms of this Privacy Policy or a materially equivalent policy.
Cross-Border Data Transfers. Some of 9gt's third-party service providers may process personal data in jurisdictions outside Bangladesh. Where such transfers occur, 9gt takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
Data Retention
9gt retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:
- Account Data (Identity & Contact): Retained for the duration of your account's active status and for a minimum of five years following permanent account closure, to comply with anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
- Financial and Transaction Data: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial record-keeping obligations. This includes all deposit records, withdrawal requests, and settled bet histories.
- KYC Verification Documents: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later. KYC documents are stored in encrypted form with access restricted to authorised personnel only.
- Communications Data: Support tickets, live chat transcripts, and email correspondence are retained for a period of three years from the date of the most recent communication in each support thread, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved plus an additional two years.
- Technical and Usage Data: Server log data including IP addresses and session records is retained for a maximum of thirteen months from the date of collection, after which it is deleted or anonymised.
- Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account plus three years, as evidence of compliance with applicable marketing regulations.
When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, 9gt will securely delete or anonymise the data. Anonymised data — from which all identifiers have been permanently removed and which cannot reasonably be used to re-identify any individual — may be retained indefinitely for statistical and research purposes.
Security of Your Data
9gt implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated on a regular basis to reflect the evolving threat landscape and best practices in data security.
- SSL/TLS Encryption: All data transmitted between your device and the 9gt platform is encrypted in transit using industry-standard SSL/TLS protocols. This applies to login sessions, payment transactions, and all form submissions.
- Password Hashing: Account passwords are never stored in plain text. 9gt uses secure one-way hashing algorithms to store password credentials, meaning that even 9gt's own staff cannot read your password in its original form.
- Access Controls: Access to personal data stored on 9gt systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
- Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9gt will notify affected Players via their registered email address without undue delay. Notification will include a description of the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach.
- Third-Party Security Standards: All third-party service providers engaged by 9gt are assessed for their data security practices. Providers are contractually required to implement security measures at least equivalent to those maintained by 9gt.
- Your Responsibility: You are responsible for maintaining the confidentiality of your 9gt account credentials. Do not share your username or password with any third party. If you suspect unauthorised access to your account, contact [email protected] immediately.
Your Privacy Rights
As a data subject whose personal information is processed by 9gt, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username and a clear description of the right you wish to exercise.
- Right of Access: You have the right to request a copy of the personal data 9gt holds about you, together with information about how it is processed. We will provide this within ten business days of receiving a valid request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly within your 9gt account settings.
- Right to Erasure: You may request that 9gt delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to legal retention obligations — we may be required to retain certain data even after an erasure request.
- Right to Restrict Processing: You may request that 9gt restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or while a legitimate interests objection is being assessed.
- Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transmit it to another service provider.
- Right to Object: You have the right to object to the processing of your personal data where 9gt relies on legitimate interests as the lawful basis. You also have an absolute right to object to processing for direct marketing purposes, which will be honoured without requiring you to provide reasons.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Lodge a Complaint: If you are dissatisfied with how 9gt has handled your personal data, you have the right to raise a complaint directly with 9gt via [email protected]. We will aim to resolve all privacy complaints within fifteen business days.
Minors & Age Verification
The 9gt platform is strictly for adults aged 18 and above. 9gt does not knowingly collect or process personal data from individuals under the age of 18. Age verification is a mandatory step in the 9gt account registration process, and 9gt reserves the right to request documentary proof of age — including a national identity card, birth certificate, or passport — at any point during the account lifecycle.
If 9gt discovers or has reasonable grounds to believe that personal data belonging to a person under the age of 18 has been collected through the platform — whether as a result of a misrepresentation at the time of registration or otherwise — 9gt will immediately suspend the relevant account, delete all personal data associated with the minor from its systems to the extent permitted by law (certain AML-related records may need to be retained), return any deposits to the source payment method where possible, and void all wagers placed from the account.
Parents and guardians who believe that a minor has registered on 9gt or has used the platform are urged to contact [email protected] immediately. 9gt takes all such reports seriously and will investigate and act on confirmed reports without delay.
18+ Strictly Enforced. 9gt applies a zero-tolerance policy to underage gambling. All accounts suspected of being operated by a person under 18 will be suspended immediately pending age verification. No gambling activity is permitted until age is confirmed. This applies to all players regardless of location within Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh alike.
Parental Controls. 9gt encourages all parents and guardians to use device-level parental control and filtering software to prevent minors from accessing online gambling platforms. Free tools are widely available for both Android and iOS devices commonly used in Bangladesh.
Policy Updates & Contact
9gt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When we make material changes to this policy, we will notify registered Players by email to their registered address and will update the effective date displayed at the top of this page. The most current version of this Privacy Policy will always be accessible at 9gt.club/privacy-policy.
Your continued use of the 9gt platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you should discontinue use of the platform and contact [email protected] to request account closure and data deletion in accordance with your rights under Section 8.
For any questions, concerns, or requests relating to this Privacy Policy or to the way in which 9gt handles your personal data, please contact us using the details below. We are committed to addressing all privacy-related enquiries promptly and thoroughly.
Privacy Contact. Email (plain text — not a link): [email protected] — Subject line: "Privacy Enquiry". Operating hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy correspondence within two business days and to provide a full response within ten business days.
Explore 9gt With Confidence
Now that you understand how 9gt protects your privacy, dive into the full platform experience — live cricket betting, top slots, and live casino tables. Questions? Our team is available around the clock at [email protected].